CUSTOMER SUPPORT

How can we help?

Clear answers about finding a long-term home, sending an enquiry and staying safe.

Frequently asked questions

How do I find a suitable home?

Browse available homes and use the location, budget, bedroom, property-type and amenity filters to narrow your results.

How do I send an enquiry?

Open a property page, select Request to Rent and sign in if asked. Include your preferred move-in date, length of stay and any questions.

Who will respond to my enquiry?

An OFFTLY property administrator will coordinate your enquiry and explain the next steps. You will not need to contact the property owner directly.

Does an enquiry reserve the property?

No. An enquiry starts a conversation. Availability and any reservation or agreement must be confirmed by the property administrator.

What costs should I confirm?

Before agreeing, confirm the monthly rent, deposit, utilities, additional fees, minimum stay and total move-in cost.

Is the map location exact?

The map may show an approximate area for privacy. Ask the property administrator to confirm the location during your enquiry.

How can I stay safe?

Communicate through OFFTLY property administrators, confirm all terms in writing, and never send passwords or payment-card details by message.